FAQs – Pool Palace

Frequently Asked Questions

Have questions? We’re here to help

Pool Equipment

I think i have an issue with my equipment

The best option is to give us a call if you are not sure. Try to get as much information as possible, brand, model, type of pool. Our expert team will be able to help diagnosis over the phone. Please keep in mind while we would love to be able to solve any problem some might be too hard to determine over the phone.

Do you offer onsite servicing

If you are in the Sydney we absolutely can. We currently only service the Sydney region. If you are not sure please give us a call on 95544662 or request an enquiry online

Can you get brands not listed on your website

Our business works with a number of suppliers and brands not listed on our website. Through our networks we can try our best to get access to almost any brand. Its best to call us on (02) 95544662 or email online@poolpalace.com.au

What is the best brand i should be using

It really comes down to what your setup, budget and pool is. We can arrange quotes to suit any lifestyle, budget or pool. Its best to call us on (02) 95544662 or email online@poolpalace.com.au and we can work on a few options that match your requirements

Do you offer installation services

If you are in the Sydney we absolutely can. We currently only service the Sydney region. If you are not sure please give us a call on 95544662 or request an enquiry online. For more about our total offers have a look at our services page

Shipping Questions

How long will it take to deliver my order

Delivery is normally 4-6 business days. Pool Palace now offers the option to collect your online order in store for free at Bexley.

You can also buy online and return your order in store. A returns shipping label and returns form are included with all online orders. Once you have contacted us, there will be a restocking fee for a returns on change of mind.

Do you have a click and collect option

Pool Palace now offers the option to collect your online order in store for free at Bexley. Please ensure that you select click and collect at checkout.

What if my product is faulty once i receive it

A returns shipping label and returns form are included with all online orders. To create a return please contact us at online@poolpalace.com.au or (02) 95544662. We also have a self service online which can be done here